Shipping Policy

Welcome to www.thehollyherbs.com. We aim to provide our customers with a safe, secure, and enjoyable shopping experience. Please read our Shipping Policy carefully to understand how we operate.

1. Order Process

✔ Orders can be placed 24/7 through our website.
✔ Once your order is placed, you will receive a confirmation email with order details.
✔ Orders are processed within 1–3 business days. Processing time may vary during peak seasons or due to stock availability.

2. Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after your order is placed, we will notify you promptly and offer either an alternative product or a full refund.

3. Pricing

✔ All prices listed on our website are in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
✔ We reserve the right to change prices at any time without prior notice.

4. Payment

We accept multiple payment methods including:

✔ Credit / Debit Cards
✔ Net Banking
✔ UPI
✔ Wallets
✔ Cash on Delivery (where applicable)

All payments are processed securely through trusted payment gateways.

5. Shipping & Delivery

✔ Delivery times vary depending on your location and selected shipping method.
✔ Shipping charges (if applicable) will be calculated at checkout and clearly displayed before payment confirmation.

6. Minimum & Maximum Delivery Timeline

Minimum Delivery Timeline: 4–7 business days from the date of dispatch, depending on your location.

Maximum Delivery Timeline: 10–15 business days from the date of dispatch in rare cases or for remote areas.

7. Returns & Refunds

Please refer to our Returns & Refund Policy page for detailed information on returns, exchanges, and refunds.

8. Cancellations

Orders can be canceled within 24 hours of placing the order unless it has already been dispatched.

To cancel an order, please contact our customer support team.

9. Customer Support

For any questions or concerns regarding your order, please contact us at:

📧 Email: support@thehollyherbs.com

We aim to respond within 24–48 business hours.

10. Fraud Prevention

We reserve the right to refuse or cancel any order that we suspect is fraudulent, unauthorized, or in violation of our terms and policies.

11. Policy Updates

We may update this Shipping Policy from time to time. Please review this page periodically to stay informed of any changes.